Patient Resources

Helpful Information, All in One Place

Managing your care should be straightforward. Access the patient portal, manage medical records, find trusted health information and get answers to common patient questions, all in one place.

Secure Access to your care

Patient Portal

SCENT's secure patient portal gives you convenient access to important information and services related to your care. Once your account is established, you can access the portal anytime from your computer, tablet or mobile device.

Through the patient portal, you can:

Request prescription refills
View visit summaries and available medical records
Review available test and laboratory results
Send secure messages to the office
Complete or review patient information and forms
Manage available appointment information

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Medical Records

Your medical information is an important part of coordinating your care. If you need records sent to SCENT from another healthcare provider, would like a copy of your SCENT records or need records forwarded to another provider, our office can help guide you through the process.

Patients preparing for their first appointment should arrange to have relevant medical records, imaging and test results available before their visit whenever possible.

Trusted Health Resources

Reliable information can help you better understand your health and make informed decisions about your care. The following independent resources provide patient education about common ear, nose and throat conditions.

Sinus & Nasal Health

Learn about sinusitis, nasal obstruction, allergies, nasal polyps, deviated septum and other common nose and sinus conditions.

Explore Sinus & Nasal Health >

Ear & Hearing Health

Learn about hearing loss, tinnitus, ear infections, balance problems, hearing protection and other common ear and hearing conditions.

Explore Ear & Hearing Health >

Throat & Voice Health

Learn about hoarseness, voice disorders, swallowing problems, vocal health and other common throat and voice conditions.

Explore Throat & Voice Health >

External resources are for general education and do not replace medical advice.

Patient & Practice FAQs

Find quick answers about appointments, prescriptions, medical records and other common patient needs.

How do I request a prescription refill?

Prescription refill requests may be submitted through the patient portal or by contacting our office. Please allow adequate time for your request to be reviewed and processed.

How can I request or transfer my medical records?

Contact our office for assistance requesting SCENT records or arranging for records, imaging or test results from another healthcare provider to be sent to us. Authorization may be required before records can be released.

What should I do if my insurance information changes?

Please provide SCENT with your current insurance information as soon as possible and before your next appointment so that your patient record can be updated.

How do I reschedule or cancel an appointment?

Please contact our office as soon as possible if you need to reschedule or cancel an appointment. Advance notice allows us to assist you and make the appointment time available to another patient.

Where can I find instructions following a procedure?

Patient instructions for certain procedures will be provided directly by our office. Follow the instructions provided by Dr. McConnell and contact us with any questions about your care.

Who should I contact if I have a question after my visit?

For questions related to a recent visit or your ongoing care, please contact our office or use the patient portal when appropriate. Our team will help direct your question to the appropriate person.

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